A Small but Difficult Word

B2 First · Open Cloze · Cambridge Ready original exercise

For questions 1–8, read the text below and think of the word which best fits each gap. Use only one word in each gap. There is an example at the beginning.

Many of us find it surprisingly hard to turn (0) ___ a request. Whether a colleague asks us to stay late or a friend needs help moving house, we often end (1) ___ saying yes when we would much prefer to say no. According to psychologists, most of us are afraid (2) ___ letting other people down. We worry that if we refuse, they will no longer want anything to do (3) ___ us. In fact, the opposite is often true. People tend to respect those who are honest (4) ___ what they can and cannot manage. Agreeing to everything, on the (5) ___ hand, can leave us tired, stressed and secretly annoyed. Experts suggest a few simple steps. First, there is no need to give a long explanation: a polite but firm answer is usually (6) ___ that is needed. Second, if you are unsure, ask (7) ___ some time to think it over. With a little practice, saying no gets easier, and you will have more energy for the things (8) ___ really matter to you.

A Small but Difficult Word

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