Working on the Front Desk - Unit 9

C1 Advanced · Listening Sentence Completion · Ready for C1 Advanced 4th Edition, Macmillan Education

You will hear a student called Amelia Pond giving a presentation about her work placement at the front desk of a hotel in Queenstown. For questions 1–8, complete the sentences with a word or short phrase.

has little impact on the hotel she chose for her placement.

Amelia says that

in creating the right first impression.

Amelia realised the importance of an employee's

were no longer necessary for regular guests on their arrival.

The front desk clerk told Amelia that

constantly updated.

Amelia was impressed with the way the front desk clerk kept each

when she got her first job at a hotel.

The front desk clerk recommended that Amelia avoid the

that draw young people to Queenstown.

According to Amelia, it is the

was something Amelia hadn't anticipated she'd be asked to do.

Recommending

is vital to the hotel's success.

Amelia learnt that increasing

Available as a free printable PDF worksheet with an optional answer key.

More C1 Advanced Listening Sentence Completion practice · All C1 Advanced practice