The Mediator - Unit 4

C2 Proficiency · Listening Sentence Completion · Ready for C2 Proficiency Student's Book, Macmillan

You will hear a woman called Samira Joshi giving a short talk about workplace mediation. For questions 1–9, complete the sentences with a word or short phrase.

when considering the option of workplace mediation.

According to Samira, companies can disregard

is the most common reason companies seek out the help of a mediator.

She says that

She mentions that some employees contend with stressful work environments through taking

while coming up with possible solutions.

During the first stage of mediation, she advocates for the use of

is an important consideration.

Samira states that, to finish the mediation process by the end of the day,

In order to be successful, she thinks it essential that mediators have

is a challenging but achievable goal.

She believes that changing each participant's

of the final agreement.

Each participant in the mediation process is accountable for the

to describe the approach taken to mediation in workplace mediation.

Samira uses the phrase

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