Customers Just Want Coffee, Not Friendship - Unit 5 Review

C1 Advanced · Multiple Choice Cloze · Ready for C1 Advanced 4th Edition, Macmillan Education

For questions 1–8, read the text below and decide which answer (A, B, C or D) best fits each gap.

happen

get

come

run

concern

interest

attention

notice

putting

developing

making

setting

draw into

spark off

strike up

break out

queue

row

turn

line

titles

phrases

labels

terms

disturbance

threat

invasion

assault

discover

find

catch

admit

It goes without (0) ___ that a business must do everything it can to enhance brand loyalty, and companies know that if they (1) ___ across as impersonal, they are less likely to achieve this. This is why large companies in particular must work hard to convince customers that they take a genuine (2) ___ in them. In recent years, more and more coffee chains have been (3) ___ the same policy in place. Since busy staff have no time to (4) ___ a conversation, they are required to ask customers what they are called. Names are written on coffee cups and then called out, while customers wait in (5) ___ . However, many customers do not wish to be on first-name (6) ___ with their barista. Not only do they see this as a real (7) ___ of privacy, they also dislike having their name misspelt and called out incorrectly. For these reasons, staff often (8) ___ themselves having to write names such as Voldemort and Darth Vader on the cups.

Customers just want coffee, not friendship

saying

mentioning

discussing

revealing

Available as a free printable PDF worksheet with an optional answer key.

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