Feedback Forms - Test 3

B2 First · Multiple Choice Cloze · Cambridge B2 First 4, Cambridge University Press

For questions 1–8, read the text below and decide which answer (A, B, C or D) best fits each gap. There is an example at the beginning.

putting down

writing up

filling in

drawing out

case

position

condition

state

experience

fact

truth

practice

shown

distinguished

identified

marked

carry out

come about

take off

open up

detail

evidence

point

information

approval

tributes

admiration

compliments

refer

mention

notify

advise

Often when we buy something or use a service, we are given a form (0) ___ how satisfied we are with the product or the service. Many people feel that (1) ___ such forms is a waste of time; they think that companies probably take no notice of what people put on the forms. This may be the (2) ___ with some companies but with most nothing could be further from the (3) ___ . Surveys are carefully analysed so that problems can be (4) ___ . In fact, improvements made by companies often (5) ___ because of what customers have written on these forms. If you are given a form to complete, companies want you to do so in as much (6) ___ as possible. They obviously like to receive (7) ___ on their products but they also want customers to (8) ___ any problems that they have found. If customers do not do this, companies may remain unaware of problems and, consequently, no improvements can be made.

Feedback forms

wanting

asking

seeking

demanding

Available as a free printable PDF worksheet with an optional answer key.

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